If you are unhappy with your purchase from My Dealz, we give you upto 14 days to return the item too us and we pledge to issue a full refund within 24 hours back to your method of payment. Simply use the contact us form to obtain a return number, then be sure to put this return number on the parcel that you send back to us. Just so that we identify the parcel and process your refund ASAP.
To qualify for a refund or replacement, products need to be in their original and saleable condition complete with all components.
Our refund policy does not affect your statutory rights. If you would like to talk to us about a faulty item you have purchased from us. Simply use the contact form and we will advise you on the next steps.
Refunds and exchanges cannot be given against Audio/DVD and Computer Games. Should one of these products prove to be faulty it can be returned with your receipt within 30 days and we will exchange it for one of the same title.
Unwanted Food or Drink Products – Once supply conditions are broken, there are a number of factors outside of our control that can affect the quality of a product. Therefore perishable goods such as food and drink cannot be returned.
For reasons of hygiene and safety, personal grooming products, cosmetics or items of intimate clothing cannot be returned.
Mattresses, mattress toppers, duvets and pillows can only be returned if they are unused, in the original packaging and in a resaleable condition